Shipping & Returns

Starwind Design will ship small orders using USPS normal mail. Larger order will be shipped by UPS to the US, Canada, and Mexico.


International shipping will be based on best method, depending on country.


Alternate shipping methods are available. Please contact us to discuss alternate shipping.


If the delivery date is close to a convention Starwind Design will be visiting, hand delivery can be arranged at the convention.


Items in stock will ship out within 1 week of order. Special orders will ship within 2 weeks. Custom orders depend upon design approval and what is being embroidered.


Those in Indianapolis IN can make arrangements for drop off or pick up of finished product.


RETURNS


Defective products can be returned for like item or online credit. Custom orders will have to be approved before getting sent so will only be replaced for defective products.


Please contact Starwind Design before sending any product back.

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